We collect personal information that you provide to us directly, information about your use of our services, and information collected automatically when you visit our website.
We do not collect biometric identifiers beyond what is required for the specific specimen collection service you have requested.
We use the information we collect to:
We use protected health information only as permitted under HIPAA — generally, for treatment, payment, and healthcare operations, or with your written authorization.
BioXpress Labs is a healthcare service provider and handles protected health information (“PHI”) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). PHI includes information that identifies you and relates to your health status, healthcare services, or payment for healthcare.
Our HIPAA Notice of Privacy Practices, available at our office and on request, describes in detail how we may use and disclose PHI and the rights you have regarding your health information. To the extent that any provision of this Privacy Policy conflicts with our HIPAA Notice with respect to PHI, the HIPAA Notice controls.
We do not sell, rent, or trade your personal information.
We share information only in the following circumstances:
Mobile phone numbers, SMS opt-in data, and consent information are never shared with third parties or affiliates for marketing or promotional purposes.
Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use our site. Most browsers accept cookies by default; you can adjust your browser settings to decline cookies if you prefer. If you decline cookies, certain features of our site may not function properly.
We do not use cookies to collect protected health information.
We protect your personal information using administrative, physical, and technical safeguards appropriate to the sensitivity of the information. Information transmitted to and from our website is encrypted using industry-standard protocols (TLS/SSL). Our facilities and information systems are accessible only to authorized personnel. Protected health information is handled in compliance with HIPAA Security Rule requirements.
No method of transmission over the Internet or electronic storage is one hundred percent secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security.
You have the right to:
For protected health information, your rights under HIPAA — including the right to access, amend, and receive an accounting of disclosures — are described in our HIPAA Notice of Privacy Practices.
To exercise any of these rights, contact us using the information at the bottom of this page.
We collect information about minors only when DNA testing or specimen collection services are requested for or on behalf of a minor. In those cases, we require consent from a parent or legal guardian and follow applicable state and federal laws governing the collection of biological samples from minors. We do not knowingly collect information from minors for any other purpose.
When you opt in to receive text messages from BioXpress Labs, you may receive appointment confirmations, reminders, results notifications, and service updates. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP at any time to opt out. Carriers are not liable for delayed or undelivered messages.
We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing purposes.
Our website may contain links to other websites that we do not operate, including our booking platform and lab ordering portal. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external site you visit.
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revisions. Material changes will be communicated through our website or directly to you when appropriate. Continued use of our services after changes are posted constitutes acceptance of the revised Policy.
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, contact us at:
For HIPAA-specific questions or to request a copy of our HIPAA Notice of Privacy Practices, please call our office directly.