Frequently Asked

Questions

How can we help?

We know you have questions, and we love answering them!

Here are some of the questions we are asked most frequently:

What should I bring to my drug test appointment?

For your drug test appointment, you should bring a valid photo ID. This is required to verify your identity and prevent any substitution or tampering with the test.

Can I request specific drug panels for testing?

Yes, we offer customizable drug testing panels to meet the specific needs of your organization. Whether you need a standard 5-panel test or a more comprehensive screening, we can tailor the tests to suit your requirements.

What should I do if I test positive for drugs?

If you test positive for drugs, the results will be reviewed by a Medical Review Officer (MRO). The MRO will contact you to discuss any prescription medications or other factors that may have influenced the result. If the positive result is confirmed, it will be reported to your employer, who will then follow their policy regarding positive drug tests.

How do I contact BioXpress Labs for more information?

You can contact us through our website's contact form, by email, or by phone. Our customer service team is available to answer any questions and assist you with scheduling tests or any other inquiries you may have.